Version 2026-08-03
Privacy notice
This notice covers the demo request form on this site — the only place we ask you for personal details.
What the form asks for
Business name, business type, contact name and work email are required. Your role, phone number, how customers order from you today, roughly how many orders you take each week and how you fulfil them are optional: leave them blank and the form still sends. If you tick “other” for how customers order, we ask you to describe it.
What we record with it
Your answers, the time we received the request, an identifier for that submission, and the version of this notice the site was publishing when you sent the form. That version tells us which notice was in force for your request. It is not a record of consent — the form does not ask you to agree to anything.
We also keep the technical records needed to handle it: an internal reference, a note that the request came from this website, a fingerprint used to recognise the same submission arriving twice, the progress of the alert email we send ourselves — how many attempts and when — and the dates the records were created and last changed. Our servers log the submission identifier and whether it succeeded.
While that alert email is being sent, a copy of your answers also sits in our own outgoing-mail queue. It is deleted once the email has gone; if that clean-up does not complete, the copy stays until we remove it.
Why we use it
To read your request, work out whether DemandX fits how your business takes orders, and reply to you. That is the only thing we use it for. We do not add you to a marketing list, sell or share your details for anyone else’s purposes, use them for advertising, or make automated decisions about you.
If you are in the UK or EU, our lawful basis is legitimate interests — replying to a business enquiry you chose to send us. You can object at any time and we will stop.
Who else handles it
- Cloudflare serves this site and runs the form endpoint. It sees your IP address and uses it to limit how often the form can be submitted. Your IP address is not stored with your request.
- Google Cloud hosts our application, its database, our queue and our logs, in the United States.
- Twilio SendGrid sends the alert email telling us a request has arrived. That email contains the details you submitted.
- Sentry receives error reports and performance traces from our application. The contents of a demo request are stripped before they are sent; identifiers and technical detail are not.
We use these companies to run the service, under their data protection terms. Your details are processed in the United States; for UK and EU visitors those terms include the standard contractual clauses covering transfers out of the UK and EU.
Cookies and tracking
This site runs no analytics, no advertising and no third-party tracking scripts, and sets no cookies of its own. Cloudflare may set a cookie to protect the site from automated traffic.
How long we keep it
Apart from that outgoing-mail copy, nothing is deleted automatically. We review what we hold at least once a year and delete the requests we are no longer in touch with. Ask us and we will delete yours sooner — the stored request and its technical records, and the alert email in our inbox. Copies can persist for a while in our providers’ backups and delivery logs, until those are overwritten on their standard schedules.
Asking us about your details
Write to privacy@demandx.io to ask what we hold about you, to have it corrected, or to have it deleted. If you are in the UK, EU or California you can also object to how we use your details, ask us to restrict how we use them while a question about them is open, and complain to your data protection authority.
Who we are
DemandX. Reach us at privacy@demandx.io.
Changes to this notice
If we change this notice we publish it with a new version date, shown at the top of this page. The form carries that version, so the version we record is the one the site was publishing when you sent it. A request submitted against a retired version is rejected and the page asks you to reload.
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